Susan Hern Photo

Susan Hern

COO
  • Profile
Bio

Susan is a passionate Retail Executive who specializes in taking brands, from good to great. With a long history of executive-level leadership within the retail, beauty and franchising industries, Susan’s approach to business begins and ends with people and process. She works tirelessly to ensure the right talent is in the right place.

She has worked alongside founders, through private equity firms acquisition, and CEOs to steer business expansion while building the infrastructure to organize companies for sustained growth and profitability. With a long history of working with prominent beauty brands such as L’Occitane, Estee Lauder and Trish McEvoy, she holds a key understanding into the customer journey within the billion dollar beauty industry.

Also having considerable experience in the franchising industry within her tenure, Susan has helped franchise owners at organizations like Woodhouse and Nothing Bundt Cakes create a positive work culture, achieve operational excellence and increase multi-unit profitability. She holds a BA in General Studies and Humanities from Southern Arkansas University, and when not working Susan can be found enjoying the outdoors in her home in Denver, Colorado.